Refund Policy

1. Overview

At ImageOCR Online, we strive to provide high-quality OCR services. This refund policy outlines the terms and conditions under which refunds may be requested and processed. All payments are processed through our secure payment partners Stripe and Creem, and this policy complies with their respective requirements and regulations.

2. Refund Eligibility Criteria

You may be eligible for a refund under the following circumstances:

• Service Unavailability: If our OCR service is unavailable for more than 24 consecutive hours due to technical issues on our end
• Billing Errors: If you were charged incorrectly due to a system error or duplicate transaction
• Unused Credits: For subscription plans, unused credits may be eligible for pro-rated refunds within 30 days of purchase
• Technical Failures: If the OCR service consistently fails to process your images due to system errors (not image quality issues)
• Unauthorized Charges: If charges were made without your authorization

Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Dissatisfaction with OCR accuracy due to poor image quality or unsupported formats
• Change of mind after successful service delivery
• Credits that have been fully utilized
• Violation of our Terms of Service
• Requests made more than 30 days after the original purchase date

3. Processing Timelines

Our refund processing timelines vary depending on the payment method and circumstances:

• Credit/Debit Cards (Stripe): 5-10 business days after approval
• Digital Wallets (Creem): 3-7 business days after approval
• Bank Transfers: 7-14 business days after approval
• Review Process: All refund requests are reviewed within 2-3 business days

Note: Processing times may vary depending on your bank or financial institution. International transactions may take additional time.

4. Fees and Restrictions

Processing Fees

• Refunds for amounts under $10 may be subject to a $2 processing fee
• International refunds may incur currency conversion fees charged by your bank
• Partial refunds for unused credits will be calculated on a pro-rated basis

Restrictions

• Maximum of one refund request per transaction
• Refunds must be requested within 30 days of the original purchase
• Promotional or discounted purchases may only be eligible for partial refunds
• Bulk purchase refunds are evaluated on a case-by-case basis

5. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team through our website contact form or email
2. Provide your transaction ID or order number
3. Clearly explain the reason for your refund request
4. Include any relevant documentation or screenshots
5. Allow 2-3 business days for our team to review your request

Required Information:

• Full name and email address associated with the account
• Transaction date and amount
• Payment method used
• Detailed description of the issue

6. Payment Processor Disclosures

Stripe Compliance

Payments processed through Stripe are subject to Stripe's Terms of Service and Privacy Policy. Stripe may retain transaction data as required by law and their data retention policies. For disputes related to Stripe transactions, you may also contact Stripe directly through their dispute resolution process.

Creem Compliance

Payments processed through Creem are governed by Creem's terms and conditions. Creem provides additional consumer protection for digital wallet transactions. Refunds processed through Creem may be subject to their specific refund policies and timelines.

Chargeback Policy

Before initiating a chargeback with your bank or credit card company, please contact us directly to resolve any issues. Chargebacks can result in additional fees and may affect your ability to use our services in the future. We are committed to working with you to resolve any legitimate concerns.

7. Subscription Refunds

For subscription-based services:

• Monthly subscriptions can be cancelled at any time with no refund for the current billing period
• Annual subscriptions may be eligible for pro-rated refunds if cancelled within 30 days
• Unused credits from cancelled subscriptions expire immediately upon cancellation
• Refunds will be processed to the original payment method

8. Dispute Resolution

If you disagree with our refund decision, you may:

• Request a review by our senior support team
• Provide additional documentation to support your case
• Contact your payment processor directly for transaction disputes
• Seek resolution through applicable consumer protection agencies

9. Legal Compliance

This refund policy complies with applicable consumer protection laws and regulations. Your statutory rights as a consumer are not affected by this policy. In jurisdictions where additional consumer protections apply, those protections take precedence over any conflicting terms in this policy.

10. Policy Updates

We reserve the right to update this refund policy at any time. Material changes will be communicated to users via email or through our website. Continued use of our services after policy updates constitutes acceptance of the revised terms.

11. Contact Information

For refund requests or questions about this policy, please contact us:

• Email: support@imageocr-online.com
• Response Time: Within 24-48 hours
• Business Hours: Monday - Friday, 9:00 AM - 6:00 PM (UTC)

Please include "Refund Request" in your email subject line for faster processing.